Muha Meds – Returns and Refunds Policy

At Muha Meds, your satisfaction is our top priority. We stand behind the quality of our products and want to ensure you feel confident with every purchase. If you’re not fully satisfied, our straightforward returns and refunds policy is here to help.

✅ Return Eligibility

To qualify for a return, please ensure the following:

  • Items must be returned within 30 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • A copy of the receipt or proof of purchase must be included in the return package.

🔁 How to Initiate a Return

1. Contact Us First

Reach out to our customer service team before sending anything back.

  • 📧 Email: sales@muha.us.com

  • 📞 Phone: +1 (310) 596-7114

  • 💬 Live Chat: Available 24/7 on our website

2. Provide the Following Details

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

3. Get Return Authorization

Our support team will review your request. If approved, you’ll receive return instructions and a Return Authorization Number (RAN).

4. Package Your Return

Carefully pack your item(s) in the original packaging with all tags and labels intact. Include your proof of purchase and RAN in the package.

5. Ship Your Return

Send your return to:

📦 Returns Address: 2131 Westwood Blvd, Los Angeles, CA 90025
We strongly recommend using a trackable shipping method. Muha Meds is not responsible for returns lost in transit without tracking.

💸 Refund Process

Once we receive your returned item(s), we’ll begin processing your refund:

  • Inspection: We’ll verify the condition of the item(s).

  • Approval: If eligible, a refund will be issued to your original payment method.

  • Timing: Please allow 7–10 business days for the refund to reflect on your statement.

  • Notification: You’ll receive an email confirmation once the refund is processed.

🔄 Exchanges

We are happy to offer exchanges if your item is:

  • Damaged

  • Defective

  • Incorrect

To request an exchange, contact us within 30 days of delivery. Provide your order number, a description of the issue, and any supporting photos if necessary. We’ll guide you through the exchange process.

🚫 Non-Returnable Items

We do not accept returns for:

  • Opened or used items

  • Items not in their original condition

  • Returns submitted after the 30-day window

🚚 Return Shipping Costs

  • Domestic Returns: Customers are responsible for return shipping unless the return is due to a Muha Meds error (e.g., wrong or defective product).

  • International Returns: International customers are responsible for all return shipping fees unless otherwise instructed by our team.

📦 Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately. We’ll work directly with the carrier to resolve the issue and ensure you receive a replacement or refund as needed.

📞 Need Help?

We’re here to help anytime.

  • 📧 Email: sales@muha.us.com

  • 📞 Phone: +1 (310) 596-7114

  • 🏢 Address: 2131 Westwood Blvd, Los Angeles, CA 90025

  • 💬 Live Chat: 24/7 support via our website

Thank you for choosing Muha Meds. We value your business and are dedicated to delivering a secure, smooth, and satisfying shopping experience every time.